Once again, we apologize for the inconvenience caused and appreciate your understanding. Additionally, we would be more than happy to assist you with any further questions or concerns you may have regarding our products or services. In order to rectify the situation, we will personally ensure that you receive the email with the updated design and any other relevant updates. We highly value your satisfaction as a customer, and we want to make things right. We sincerely apologize for this oversight and any inconvenience it may have caused. However, it seems that there may have been an oversight in ensuring you received this email.
We would like to clarify that we sent out a comprehensive email to all our customers, including yourself, informing them about the design update and any related information. We understand that you expected more correspondence, and we apologize if there was any misunderstanding on our part. Our team did receive and respond to your initial message regarding the design update. Upon reviewing our records, it appears that there might have been some miscommunication regarding the messages. We are sorry to hear about the inconvenience you experienced and we would like to address your concerns. We truly appreciate your input and value your perspective as a customer. Thank you for taking the time to share your feedback with us.
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